First, we wanted to say THANK YOU, not only for supporting this business but for saying YES to taking care of our planet. We truly believe in our mission, and we are SO glad you are choosing to join us to make an impact on this world for the better.
We aim to provide a great experience every time, but even we can experience the off day occasionally. If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.
No weekend deliveries available. Orders are shipped 2 or 3 Day Air or Ground, depending on your location. The order placing cut off is Wednesday at 1:00pm ET to receive delivery the same week. Deliveries are made Tuesdays through Fridays only, no exceptions.
Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1 pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
© 2020 BIO AGAVE, INC.